Frequently Asked Questions
Product Authenticity
All our products are 100% authentic and kept "fresh" by maintaining low inventory. Our sources of import are from reputable agents / distributors in the industry and we only believe in selling what we would buy as a consumer. If you still have any doubt after you receive the product(s), refund is applicable subjected to a $10 deduction (to defray logistics cost) off your initial payment.
Delivery
We strive our best to deliver within:
| SINGAPORE DELIVERY | Working Days |
| Off Peak Season | 1 - 3 |
| Peak Season ( Holidays & Sale Seasons) | 5 |
Once handed over to the courier service you will receive the tracking no., we won’t be liable for any delays.
Cut-off for packing is Monday to Friday at 9am excluding Singapore's eve & PH)
Exchange & Return
We truly apologise about it. Please contact our customer service team and provide them with your order number & photo of items received. They will advise you on the exchange/return procedure.
